IT Helpdesk

IT Help Desk is a comprehensive Help Desk Application developed on Windows SharePoint Services (WSS 3.0).

The IT Help Desk application is a proven enterprise scale Help Desk application, and has been deployed successfully for 10,000 user environments. IT Help Desk is available as an on-premise solution implementation with a cloud based hosted solution in the near future.
  • Employee Self Service model for submission of a Help Desk ticket
  • Help Desk Operator module for handling and routing help desk tickets
  • Ticket re-routing workflow to appropriate support groups
  • Multi-level escalation of support case.
  • Case History Log
  • Supports screenshots and attachments.
  • Case History Log
  • Supports opening a help desk ticket through email via integration with MS Outlook
  • Statistical and Status Reporting
  • Active Directory integration for Authentication, Authorization and Single-Sign-On
  • Email Notification Updates
  • Multi-Lingual capabilities (Bahasa Malaysia and English)